What is your Policy on Returns?
Customer satisfaction is of prime importance to us and we want you to have confidence in buying from Balancing Blooms. If you have a problem, or are unhappy with your purchase, then we will do our best to rectify the problem!

You can return any item free of charge within 30 days provided it has not been opened / used. If we have made a mistake, we'll also refund the delivery. We will make a charge for any credit card fees incurred and packing time. This is charged at 15% of the invoice value. This does not affect your statutory rights.

How do I go about making a return?
To return a product, simply e-mail our customer services (sales@balancingblooms.com) with your customer reference and invoice number. We will make arrangements for your return and will email you details. If we have made a mistake we will find the problem and rectify the problem for you. Alternatively you can telephone 01223 891382 with your customer services and invoice number to hand.

How long will it all take?
We will attempt to rectify and problems immediately. We will make a full refund as soon as we receive your good(s) returned to us (there maybe a small delay from your bank in re-crediting your account).

Replacing damaged stock?
If you would like to receive an identical replacement, for something which arrives damaged, we will dispatch the replacement on receipt of the original. If this product happens to be out of stock at this time then we will process an immediate refund to avoid any inconvenience for you.

What if somebody sends me a gift and I wish to return it?
If you have received a gift from someone else and it arrives damaged, we will gladly send you a replacement. Refunds can only be made against the credit/debit card used in the original transaction and we regret we cannot offer any exchanges. If we cannot provide you with a replacement, for example if the item is out of stock, our Customer Care team will contact you with other options.

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